Veterinary Hospital Management System

FURFIELD HMS

One product. Three tiers. Care at every scale.

From customer records and consultations to connected clinical departments and complete hospital operations, choose the FURFIELD HMS tier that fits your practice: HMS-LITE, HMS-STANDARD or HMS-PRO.

Compare tiers

Choose your FURFIELD HMS tier

Start with the tools your clinic needs, connect your hospital departments, or connect clinical care with advanced hospital operations.

HMS-LITE

Everyday customer management and consultation for your clinic.

Customer records
Pet records
Billing
Appointments
Consultation

Keep customers, pets, appointments, billing and consultations together.

HMS-STANDARD

Connected clinical departments for a growing veterinary hospital.

CRM — Customer Relationship Management
OPD — Outpatient Department
IPD — Inpatient Department
OT — Operation Theater
Pharmacy
Diagnostics

Coordinate customer relationships, outpatient and inpatient care, surgery, medicines and diagnostic services.

HMS-PRO

Comprehensive clinical and operational hospital management.

All HMS-STANDARD modules
Finance and accounting
Human resources
Facilities and equipment
Purchasing
Analytics
Team chat
Shop
External Integrations

Bring clinical care, administration and hospital operations together with the clinical and operational modules listed below.

Explore the experience in each package

Choose a package by the work your team needs to complete. Each higher tier carries forward the experiences in the tier below.

HMS-LITE

Run the everyday clinic journey

From a first customer enquiry to a consultation, payment and follow-up, keep the front desk and veterinarian working with the same customer and pet context.

Customer management and consultation

Customer and pet relationships

Find or register a customer, link their pets, and keep owners, authorised contacts and payers distinct. Open the right patient record with identifiers, photographs, clinical history and care alerts.

Typical journey: Register customer → link pet → review history and alerts

Reception, booking and visit flow

Book against clinician availability, receive walk-ins, record urgency and track the visit through reception and consultation. Manage rescheduling, cancellations and waiting requests without losing the visit history.

Typical journey: Book or receive walk-in → check in → assign clinician → track visit

Consultation and continuity of care

Review earlier encounters, record examination findings and measurements, maintain diagnoses, and prepare prescriptions and vaccination records. Keep attachments and reviewed clinical notes with the pet for the next visit.

Typical journey: Review history → examine → document → prescribe → plan follow-up

Estimates, billing and customer accounts

Prepare estimates, record agreed services, issue bills and receipts, and track payments, balances and corrections against the correct human payer. Everyday clinic billing is included here; advanced accounting belongs to PRO.

Typical journey: Estimate → confirm services → bill → record payment → review balance

Customer communication and follow-up

Keep consent, communication preferences and contact history alongside the customer relationship. Coordinate reminders, follow-up requests, shared documents and feedback with the relevant visit.

Typical journey: Choose recipient and consent → prepare communication → track outcome

HMS-STANDARD

Connect the hospital care journey

Build on the LITE experience with coordinated inpatient, surgical, pharmacy and diagnostic workspaces for teams handing care from one department to another.

Everything in HMS-LITE, plus IPD, OT, Pharmacy and Diagnostics

Admission, ward care and discharge

Move a pet from consultation into an inpatient episode, assign its ward or bed, organise treatment and nursing tasks, and record care and consumable use. Bring completed care, prescriptions and home instructions together at discharge.

Typical journey: Admit → assign bed → deliver and record care → reconcile → discharge

Surgery and operation theater

Coordinate procedure requests, theatre availability and the responsible team. Carry the patient context through preparation, procedure records and recovery so clinical handovers remain connected.

Typical journey: Plan procedure → schedule theatre → prepare → record procedure → hand over

Diagnostic work and result review

Move from a clinical test request to specimen collection, labelling and diagnostic work tracking. Match results to the correct pet and order, retain the source report and support clinician review and customer follow-up.

Typical journey: Order → collect and label → process → match result → review

Pharmacy dispensing and stock

Work from authorised prescriptions, record partial or completed dispensing, and trace medicines to batches and stock movements. Manage medication inventory, suppliers, expiry checks and pharmacy checkout.

Typical journey: Review prescription → select stock → dispense → update quantity → complete checkout

HMS-PRO

Bring the whole hospital operation together

Build on STANDARD with financial, workforce, purchasing, facilities, reporting and collaboration workspaces, plus retail operations and supported external data exchange.

Everything in HMS-STANDARD, plus Finance, HR, Facilities, Purchasing, Analytics, Team Chat, Shop and External Integrations

Finance, accounting and financial oversight

Connect receivables and payables with accounting books, journals and financial statements. Reconcile bank activity, review budgets and assets, and manage payroll accounting with attributable financial records.

Typical journey: Review accounts → reconcile and post → inspect statements → plan budgets

Workforce planning and development

Manage attendance, leave, compensation and advanced rosters alongside performance goals and training. Resolve coverage gaps and follow employee development through reviews and certifications.

Typical journey: Plan coverage → handle leave → track attendance → review and develop staff

Purchasing and supplier coordination

Track procurement requests and approvals, raise purchase orders and reconcile receipts against expected quantities. Give purchasing staff a shared view of stock needs, supplier activity and exceptions.

Typical journey: Identify need → request and approve → order → receive → reconcile

Facilities, equipment and maintenance

Keep an equipment register, plan maintenance and follow work orders through completion. Retain supporting compliance records so operational teams can see what requires attention.

Typical journey: Register asset → schedule maintenance → assign work → close with evidence

Management insight and reporting

Review practice and staff performance, pet population trends and saved report snapshots. Organise dashboard preferences and use consolidated information to investigate activity and plan improvements.

Typical journey: Review dashboard → inspect trends → compare periods → share reviewed findings

Team collaboration and handovers

Create private team channels, manage membership and keep conversations available to the authorised team. Follow message history, corrections and read markers to support day-to-day coordination.

Typical journey: Choose team channel → share update → follow discussion → confirm handover

Shop, counter sales and retail services

Manage products, categories, prices and images, then link a customer to a counter sale or service booking. Hold and resume sales, issue receipts, record returns, reconcile the cash register and review stock and retail reports.

Typical journey: Set up catalogue → select customer → sell or book → issue receipt → reconcile

External integrations and connected records

Connect supported external systems through defined data-exchange interfaces. Limit each connection to its authorised scope and exchange pet, appointment, invoice and clinical information with the right record context. Specific connectors require configuration and compatibility checks.

Typical journey: Confirm supported connection → configure authorised scope → exchange records → review outcomes

Choose with clear package boundaries

Clinical care and everyday administration

LITE covers customer management and consultation, including clinical documentation and everyday billing. STANDARD adds dedicated inpatient, theatre, pharmacy and diagnostic operations. Basic scheduling is distinct from PRO’s advanced workforce planning.

Discuss your operating needs

PRO includes the advanced operational modules described above, including Shop and External Integrations. Ask our team about the exact workflows, supported connections and setup needed for your hospital before subscribing.

Find the right FURFIELD HMS tier for your practice

Talk to our team about HMS-LITE, HMS-STANDARD and HMS-PRO, and choose the modules that fit your clinic or hospital.